PartsNow.ai is an AI-powered agentic commerce platform that connects fleet operators, repair shops, and owner-operators with the heavy-duty truck and trailer parts they need. At its core is Mike, a free AI specialist who can identify parts from a symptom description, photo, or VIN — no part number or account required. Available 24/7 via chat, phone, or text, in both English and Spanish.

What Makes PartsNow.ai Stand Out

Symptom-based diagnosis: Describe the problem in plain language, and Mike figures out the likely part and what to fix first, without needing a catalogue.
Photo and VIN recognition: Snap a picture of the old part or enter your VIN — Mike matches it to the correct replacement, even if no part number is stamped.
Multi-channel access: Reach Mike through the website chat, phone call, or text message — at any hour, with no sign-up or download required.
Bilingual support: Mike converses fluently in English and Spanish, with dedicated phone lines for each language.
Seamless ordering: Mike can pull the part directly from the PartsNow.ai catalogue of 50,000+ new and OEM parts for shipping or free local pickup in Knoxville, TN.

Who Should Use PartsNow.ai

Owner-operators and truck drivers who need quick, reliable part identification and repair guidance while on the road, especially during off-hours.
Fleet maintenance managers looking to speed up diagnostics and reduce downtime by getting instant part recommendations without sifting through catalogs.
Independent repair shops that require help identifying obscure or unmarked parts for heavy-duty trucks and trailers, across all major makes.

Frequently Asked Questions

Do I have to buy anything to use Mike?

No. Mike is completely free to use — you can ask questions, get diagnostics, and walk away without purchasing anything. The help is free regardless.

Can Mike identify a part from a photo?

Yes. Snap a photo of the part, even if it has no visible number, and Mike will match it to the correct replacement using AI image recognition.

What truck makes does Mike cover?

Mike covers all major heavy-duty makes including Freightliner, Peterbilt, Kenworth, Mack, Volvo, and International, across systems like brakes, air, electrical, engine, driveline, and trailer parts.

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